Privacy Policy

Safeguarding your privacy and the security of your personal information is important to us. Please take a few minutes to read the following policy so that you understand how we treat your personal information. As we continuously improve and expand our services, this policy might change, so please check it periodically. If you have questions about our privacy policy, please use the form on our contact us page.

Information Collection:

We collect information from users of our digital or mobile applications, visitors to our website or customers at our restaurants in several ways. We collect information from you logging in to our digital or mobile applications or when you complete a signup form (a) in a participating restaurant, or (b) by registering online through our website, or (c) by contact us through call center.

The type of information we collect can vary depending on where you are on our site. Typically, we collect “contact information,” such as your name and physical or email address, telephone numbers, or other ways of contacting you. For example, if you order from Zack’s, we will ask you to provide us with your contact information. We use this information to contact you.

Some places on our website may also ask you to provide additional information about you, such as the month and day of your birth Some places on our website will also give you the option to provide “demographic” information (such as your gender and zip code) to us. We encourage you to submit this information so we can provide you a more personalized service, but if you choose not to provide such demographic information, you may still use other features of our website. You may also see an opportunity to provide your cell phone number during the sign-up process, through a separate email, or by other means such as signing up via text. By providing us with your cell phone number, you are giving us permission to send you text (SMS) messages on your cell phone.

How We Use The Information We Collect

We may use the information we collect in the following ways.

To provide our services and contract with you:

  • carry out your requests, fulfill orders, and process payments for our products and services;
  • communicate with you about your orders, purchases or accounts with us, requests, questions, and comments;
  • provide online services to you, which includes our websites or mobile apps; and
  • provide customer support, including to process any concerns about our services.

To market to you, improve our services, and the following additional legitimate business interests:

  • tell you about our products and services, competitions, offers, promotions or special events that we believe may interest you;
  • tell you about the products and services
  • personalize your experience in our restaurants and on our online services;
  • manage our business, including developing new products and services, conducting consumer and operations research, and assessing the effectiveness of our sales, marketing, and advertising;
  • use analytics and profiling technology to personalize your experience, deliver content (including advertising) tailored to your interests and how you use our online services or in-store technologies, manage our business, help diagnose technical and service issues, administer our online services and in-store technologies, identify users of our online services, identify a device for fraud prevention purposes, gather demographic information about our customers, and determine usage patterns of our services;
  • maintain, manage, and improve our products, offers, promotions, and online services and other technology;ensure the security of our networks and systems.

To comply with applicable law:

  • protect against, identify and prevent fraud and other crime, claims and other liabilities;
  • comply with legal obligations and our policies;
  • establish, exercise or defend a legal claim; and
  • monitor and report compliance issues.

With your consent (where required by applicable law), we may use the information we collect for the following purposes:

  • to send you e-mails or text messages about our products and services, competitions, offers, promotions or special events that we believe may interest you;
  • to send you e-mails or text messages about the products and services of our business partners;
  • provide location-based services;
  • provide online services to children (if parental consent is provided);
  • deploy cookies and similar technologies; and
  • provide online services to you, which includes our websites or mobile apps.

How We Share The Information We Collect

We do not sell your personal information and only share your information as described in this privacy statement.

We may share your personal information within the Zack’s Group.

Members of Zack’s group who receive this information from us are not authorized to use or share the information, except as set out in this privacy statement.

We may use your personal information, such as fulfilling orders, providing data processing and other information technology services, managing promotions, contests, prize draws and sweepstakes, carrying out research and analysis, and personalizing Zack’s  customer experiences

There may be times where we may share information when it does not directly identify you.  For example, we may share anonymous, aggregated statistics about your use of our online services.  Or we may combine information about you with other customers and share the information in a way that does not link to a specific customer.

We have the right to use or share personal information as necessary to keep to any law, regulation or legal request, to protect our online services and in-restaurant technology, to bring or defend legal claims, to protect the rights, interests, safety and security of our organization, our employees or franchisees, or members of the public, or in connection with investigating fraud or other crime, or violations of our policies.

Logging into Mobile Applications

When you log into our mobile application you will be asked whether you want the mobile application to remember you (opting in). If you choose yes, the mobile application will remain logged into your information. At any time, you can choose to opt-out by choosing the logout button on the application.

Surveys or Contests

From time to time we may provide you the opportunity to participate in contests or surveys. Participation in these surveys or contests is voluntary. If you participate, you will be asked to provide certain information from you such as contact information, demographic information (such as zip code) and personal preference information (such as your opinions). We use this information to better understand our customers or to administer the contest itself. You always have a choice whether or not to disclose this information, although in some cases not disclosing the information may mean that you choose not to participate in the contest or survey.

Zack’s may use a third-party service provider to conduct these surveys or contests. Where we do, that company is prohibited from using the information that you provide or any other information about you for any other purpose.

Children's Privacy Notice

The Children’s Online Privacy Protection Act restricts the ability of commercial websites to collect and use information from children under the age of 13.

Information Collection and Use: Persons Interested In Becoming Franchisees

We collect information from persons interested in becoming a franchisee. We use the information that you provide in the Franchise Information portion of our site, including our own a Franchise Information web form, to contact you in connection with your interest in becoming a franchisee.

Data Security

Zack’s has put in place technological and procedural security functions in order to protect the personal information it collects, uses or transfers from loss, misuse, alteration or destruction. Zack’s uses firewalls to help prevent outside parties from accessing our database server through the Internet, and physical access to the database server is restricted to authorized individuals. When transferring personally identifiable information to and from third parties Zack’s uses SSL and/or SFTP (Secure FTP)

Changes in this Privacy Statement

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will publicize such changes by means of a notice on our home page by providing thirty (30) days notice to you by displaying a prominent notice, in all caps, above the text of the Privacy Statement.